Worthwhile Reading

It’s Okay to be the Boss

Not all of us are natural born leaders, but we can learn to be.  Having employees can mean a few frustrations, and also can be made into a great team.  Learn to be the teamleader that every employee wants to be lead by.

The Thank You Economy

 A quick read that you put on track for excellent customer service.  Get ideas for social media marketing and good rules of services to have.  Customers respond to things they value, and get that value into your business for repeat customers!

The Fred Factor

Learn how a simple postman’s quality of service changed a writer’s life and outlook.  Apply these understandings to your cusotmer service and see the customer’s flock!